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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us via WhatsApp (0169299623)

Declines come in two types: Hard and Soft.

A hard decline happens when the issuing bank doesn’t approve the credit card payment. This could be due to a maxed-out card, a mistake in the entry, or potential fraud.

A soft decline is when the card-issuing bank approves the purchase amount, but a failure takes place in another part of the transaction. For example, the processor’s system could be down or the merchant isn’t running the latest version of their point-of-sale (POS) software. 

Please try again in a little while. If the payment is still not accepted, please verify your account balance.

If everything is as it should, but you still can't make the payment, please contact us on WhatsApp to notify us about the problem. We can manage the order manually.

WhatsApp Contact : 0169299623

You can use all the major credit AND debit cards.

You can order easily using our online platform. When you find a product you need, you can add it to cart, and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.